Most items are now $1.99 for the first item and $0.25 each additional item for US customers. We do however have some items that are heavier and require additional postage and/or handling charges such as car/truck kits. Orders are shipped First Class Service via the United States Post Office unless upgraded shipping options are purchased at checkout. When completing checkout you will see optional shipping upgrades such as priority, express and insurance. Those services are available for the additional fees stated which will be added to your total at checkout.
Most items are $6.16 dollars for the first item (which is the US Post Office minimum shipping cost) and $0.50 cents per additional item for International customers. We do however have some items that are heavier and require additional postage and/or handling chargers such as car/truck kits, bodies, tires, etc. All packages are mailed First Class International mail via the United States Post Office. First Class International mail is the cheapest way to ship items internationally but it does not offer tracking or insurance for your package. When completing checkout you will see optional shipping upgrades such as priority, express and insurance. Those services are optional and the additional amounts stated will be added to the base fees for per item shipping. Please Note: These services will provide tracking number's if you wish to track your package but it will be an additional amount added to the base fees for per item shipping.
All items are shipped within 24 hours after payment is received except for weekends and holidays in that case your package will be shipped on the next available mailing day. Please understand that while we ship your item quickly international shipping can take anywhere from days to weeks depending on customs and postal delivery time for each individual country. ***All packages are mailed via the US Post Office First Class International Mail. First Class International Mail does not come with tracking or insurance. If you wish to have tracking please select those additional services at checkout. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. Please check with your countrys customs office to determine what these additional costs will be prior to bidding/buying. We do not mark merchandise values below value or mark items as gifts - US and International government regulations prohibit such behavior.
We accept returns within 14 days of purchase on goods that are in original unopened packaging. If we currently have the product in stock we will mail you a new one and if we are out of stock we will give you store credit or refund. There will be a 20% restocking fee on all returned items unless the item is defective and unused; in which case we will replace it, offer store credit or refund after it has been mailed back to us as per policy.
Defective merchandise claims need to be submitted directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. We will be happy to provide you with the Manufacturer contact information so that they can address your concerns about their manufacturing and/or warranty issues. Your invoice that you received via email will provide proof of purchase for the item.
If you receive a damaged shipment or suspect a shipment is damaged, please notify the carrier (USPS) and TheToyz.com immediately. IMPORTANT: Before a carrier will process any claim for damaged merchandise, it's representative will need to inspect the merchandise and the shipping carton. DO NOT DISCARD OR DESTROY ANY SHIPPING CARTONS OR PACKAGING MATERIALS!
Insurance is available on all packages. You may purchase insurance during the checkout process.
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